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I had a great experience with this rental.
Most of the other renters in the office were not aware of your unique auto insurance process when using their own insurance policy. This creates an unnecessary long delay for others who are ready to rent. For this reason I will not rent with Charlie again. The wait was just too long for renters to call their parents and call their insurance companies, etc.. There should be a separate line just for people that need to make calls to their family and/or to their insurance company.
Most of the other renters in the office were not aware of your unique auto insurance process when using their own insurance policy. This creates an unnecessary long delay for others who are ready to rent. For this reason I will not rent with Charlie again. The wait was just too long for renters to call their parents and call their insurance companies, etc.. There should be a separate line just for people that need to make calls to their family and/or to their insurance company.
Great value for being a local company. Friendly staff that is welcoming and answers all questions. Only negative is how strict they are with showing proof of insurance coverage
everything was fine, the only inconvenient was that when I went to pick up the car at 12:30 pm la office was closed. so I had to wait around 40 minutes
Excellent customer service!
The check in / check out process was smooth and fast. No long lines and the savings was well worth the five minute shuttle ride to get your vehicle.
Every time we go to PR we rent with you guys and had never had a bad car ,always good serves and great prices.
Convenient location and shuttle bus services. First car had a tire issue and we got a replacement with no issues . We strongly recommend and use again
The process was simple and quick. Really appreciate the free shuttle service to and from the airport.