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Excellent customer service!
The check in / check out process was smooth and fast. No long lines and the savings was well worth the five minute shuttle ride to get your vehicle.
Every time we go to PR we rent with you guys and had never had a bad car ,always good serves and great prices.
Convenient location and shuttle bus services. First car had a tire issue and we got a replacement with no issues . We strongly recommend and use again
The process was simple and quick. Really appreciate the free shuttle service to and from the airport.
I believe it should be made easier to use your own car insurance. especially if is also valid in Puerto Rico. I don’t understand why so many documents were required just to proof I have car insurance. Made it a little uncomfortable and awkward.
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Long walk from JetBlue terminal to pick up area.
I was returning the vehicle with my dad and one of the staff noticed that I took out a wheel chair from car. He asked if it would be easier to just dropped us off at the airport, which I gratefully accepted. Now that’s excellence in customer service.
The vehicle I requested wasn't available so I was offered a bigger vehicle at the same price or a smaller one at a lesser rate. This worked out fine because I actually wanted the smaller one but it wasn't available on the website. The wait to return the car was a little long but when I got to the counter the gentleman that helped me was very friendly. Overall the experience was good and I would rent from Charlie's again.