CLUBS
REVIEWS
REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
This company is a complete scam. The confirmation email and the policy on site had different minimum insurance amounts, resulting in our policy, which has NEVER not been enough coverage to rent a car, being denied so they could charge an extra $10/day for additional insurance that we did not need. We were stuck with no choice but to pay the surprise fee.
The business model of a cheap daily rate to get you in the door, but outrageously high property insurance coverage requirement to force paying for the in-house, expensive daily coverage once you're there is disingenuous and, frankly, unethical. Outside of that, the experience was fine, but we would not rent from Clubs Car Rental, nor recommend them due to these practices.
AWFUL place to rent a car. I have good insurance but they wouldn't accept it because it wasnt geico or state farm or all state. what a bunch of frauds at this place. also, an extra $90 in 'fees' that were not mentioned at time of rental reservation. TERRIBLE rental agency.. a bunch of hucksters!!
I waited over 40 minutes outside at the airport with my child in 35 degree weather. I called 4 times and the women told be 5-10 minutes each time. When the shuttle arrived the driver was nice. The agent tried to force me to pay double my quoted rate for insurance I didn’t need. I had to call my husband to argue with him. He eventually gave me the price quoted with a $1000 deposit!!!!!! I was promised a ran 4 or better. I was in a tin can with no space! I will never rent here again!!!!!!!!!!!!!
Great Value. Just a little confusing on where the shuttle pick up point is at the airport. The rental lot is 10 mins from the airport. Other than that, great value.
Good service
Flight was delayed, called to let them know and they said it was no problem. Upon arrival we were instructed to call to be picked up. When we called, there was no answer for 20 minutes. When someone answered they said they had closed early (it was appx 8pm when we got through to someone on the phone and they were supposed to close at 9pm) and wouldn’t be able to send anyone to pick us up until midnight? They also said we’d be getting charged an extra $100 for late pickup.
Arranged for PU after the 3rd number tried finally worked. checkout process was slow, but they picked us up directly from MIA in our rental car, and it was quick for them to drop us off individually at our airline when leaving. The car was very inexpensive, had 40,000 miles on it; they charge you 10$ a day to use your own insurance unless you have one of the 8 specified agencies. Took video of the car before and after for you to sign. Were very careful and "legal" when doing the contract.
Hidden fees, double price, not pleased
Hidden fees, double price, not pleased