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The good points - the vehicle was really nice. Brand new, clean and I liked the fact that you could access at anytime with a link. The bad points - location of vehicle was given very last minute. I was heading to the office and only then saw the email woth a completely different location on it. Secondly, the car had a crack on the windscreen, and the company was aware of this from the previous renter but they did not inform me about this. They could have let me know and given me some options.
Rental was cancelled over email 10 minutes before start time. No one called and I was 200 metres from pick-up. No one has called back since and emergency number was not answered. No response to emails since and I was forced to spend hundreds on a new last minute booking when this was not honoured. I wonder if the business is a scam or generally unreliable and/or used in money laundering
Excellent experience and customer service! Best value I could find in London, the car was great, and the rental agency provided easy, clear comms about the reservation.
It would have been useful to have been sent further information regarding the type of car I was hiring and the check in process on arrival. Instructions were sent on how to get there but nothing else. Otherwise, very good.
Really communicative staff at EZ. Car was in excellent condition and pleasure to drive.
The customer service team went above and beyond to help me with the rules, procedures and steps to get the rental. It is n online system, very convenient and easy to use. It is also contactless, which makes the rent handy and independent, and that is an amazing experience. Would love to rent again with this company