I had paid for an Infiniti, and that wasn't available so I received a Subaru.. I don't think a Subaru could be categorized as a Luxury car. I had to wait at the store for 10 minutes before someone came to open the door. Also, when I drove away I realized the gas tank was fully empty and I had to fill up within minutes since it was flashing... I have never received a fully empty car before, this was really annoying as I had to continue to stop and fill up gas so I didn't over fill the tank. 0/10
This was the best experience we have had in LA with any rental car company. The car was upgraded & the company picked us up at the airport after calling them in a deluxe sedan. Everything went very smoothly and I will use this company again.