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Debbie was great when I picked up my vehicle
Empire car rental at college point location was amazing, shout out for Chris and his exceptional customer service he was a blast to talk to…even though the vehicle we rented wasn’t available he went about and beyond to find a next one that was similar to it, and it was never a dull moment while we waited for it to arrive. He did an amazing job, and the vehicle was clean and well maintained it and it still had the new car smell 😂
Am a repeat customer. Usually the dispatcher would go around the vehicle with me & point out all the little dents, scratches, damages before I drive off. It didn't happened this time. I asked, any damages? he said no. I was instructed to drop off vehicle through the open gate & drop keys in box that night. Next day to my surprise the office clerk called saying there's a damage on the vehicle. I told her, that couldn't be I have witnesses & vehicle was parked in an open area. I was lied to...
The vehicle was clean and operated wonderfully. The staff was very courteous and helpful.
The quality of the equipment provided was top notch. Though the height needs more options. (9'6" will intimidate ALL unknowledgeable non-CDL drivers)
Lowest height on parkways may be 8'8".
Professional, clean vehicle and very helpful staff
Vehicle AC was working on and off on a very hot day. Entertainment in the back of vehicle was not working.
Debbie was kind and very helpful in making this process easy and quick. It felt like i was in and out within 30 minutes at both pick up and drop off.
Everything went great, vehicle better than expected
Great staff and service, easy pick up and drop off.