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Good great I would definitely rent from here again
nice visit, dropping off the vehicle was a little stressful. Got there on time but had a problem with another vehicle so I was in the carnage of the process for the other customer. Took over 30 min because of the other customer
Super easy i reserved online...showed up at 9am... Picked up my car..everyone there was super friendly the place was clean the car was clean...very nice acually...better then. Other agencies i am a new customer i WILL NEVER USE ZIPCAR AGAIN
RSVP process confusing. Rec’d online doc. confirming veh in New Hyde Park NY. 9 mi from residence & near region vehicle to be driven. Called the next day per instructions; Conf misrepresented. Reqd pickup in Brooklyn more than 25 miles from my residence! No choice need in a few hours. Rep in Bklyn cordial but NHP failed to adv Bklyn. The vehicle: 2017/16? No- old 2015; multiple ext dents, scratches, seats disgustingly stain, dirty,DVD broke, odor stale. No travel reimb to p/u Veh. Call me!
Excellent everything. And THEN when I picked up my own car, I found the battery had died. Arturo, the mechanic, was kidn enough to help me out and jump start it even though it was only 8am.
The staff was the best part of the experience. The vehicle was old, stains all over the floor and seat. I had to cover the seats.
Terrible experience, when I called to confirm the reservation the person who was supposed to be "assisting" me gave me attitude whenever I asked a simple question. She spoke over me and threatened to cancel my reservation if I didn't comply. I ended up cancelling the reservation. Will never do business with this company.
Kevin was very helpful with my long distance rental both on the phone and in person
Kevin was very helpful with my long distance rental both on the phone and in person
It was a great experience! I will definitely use Empire again!