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The staff and service was amazing....but the car was absolutely disgusting.
The staff was great and very helpful, and I am grateful we could return the car early the next morning instead as in the evening while not being charged a full additional day of rental - just a moderate charge of $100, which was entirely acceptable. My only (slight) issue was that the person who rented the car before we did must have been a heavy smoker, so that there was a strong smell of cigarette at the beginning.
I only wish all locations offered the same price & released the hold promptly but it’s a great service to use
Worst car rental company ever! Fraud. I also did not receive my refundable deposit from these people. Empire people were not even holding our phone. We had to drop the car which was giving trouble to the garage then they never sent me a replacement car for 6 days. Empire's statement was we are a New York based company and we can not help you outside NY though before renting they said we have great connections with several agencies and can help you anywhere in USA. NO to EMPIRE. not even 1star
I was very happy with my rental experience. It was a relief to find such great customer service at the height of the Christmas season and my last minute booking. I will definitely return to Empire for any future rental needs.
I made a reservation online and received confirmation email. However I didn't read it carefully therefore I didn't know I had to call the agency. I wish there can be bigger and/or more reminders to make sure customers can't miss this.
Loved everything about empire car rental will always use them. Hope they keep up the great work.
We had to wait for over an hour to get the car we rented which delayed our appointments on that day
When we called to speak to a representative he even hang up the phone on us when we denied to take a different car instead or wait until the end of the day
Great experience
Beverley is really helpful and friendly!!