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Great, fast customer service. Car was clean and as expected.
Service was good
Awesome experience!
Great customer service
The car was filthy and in bad shape, needing a maintainance. It was a non smoking car a smelled like a cigarette cemetery
Worst experience in car rental ever
They are very nice
Great experience, however, Greg did not inform me that there was an overnight drop off. Had I known this, I would have just down the overnight drop off and maybe not have been charged for the extra day I had the car. Otherwise, great place!
Very bad experience, our pick up time was 8am however, when we got to the rental location the Van was not available or not even on the site. We waited two long hours before the could get the Van to us. We finally got the Vehicle at 10am. No apology, staff were not nice or friendly.
Would not recomend to anyone.
My reservation was make weeks in advance however, the vehicle was not available at time of pick up. We waited for two long hours at the location for the vehicle to arrive. Our pick up time was 8am however, we finally got the vehicle at 10am. Worst rental experience I ever had in my 50 years of renting vehicles. I will not recommend this Rental company to anyone, especially the one located at, Empire Rent A Car, 835 Pennsylvania Avenue, Brooklyn, NY.
Very unprofessional and unkind.
Will not be renting from this location again.