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Staff on the phone was not as helpful, but in person the staff was very friendly and helpful. My car wasn't ready at the time I specified, and I had to wait for it to be transported from another rental location (even though I arrived 45 min after my reservation started). It was a little annoying to have to wait when I was already running late, but I understand it's a busy rental season and things happen.
I was very happy with the quality of service and no hassle rental and return of the vehicle. WILL RETURN!!
Everything worked out great with the van. The staff at the Fordham office were great and helped take care of everything. I will definitely rent again from Empire the next time I need a van like that.
Chris was great. He made the process easy and quick and when I had a question after I had left the lot Chris was quick to respond. Great service. I will definitely use this service again.
We are a church and we had some specific requests. All our request were met and we are very happy with the service and all the help that was provided to make our trip pleasant. We will definitely use your company again.
My experience renting for the first time with this agency was good.
The staff worked with me through the process and helped make my trip a success.
Staff was great. Cars interior smelled gross.
Love how easy it was to get in and out without any problems.
Thanks for the wonderful service!