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The rate went up $40 and it was never communicated to me why the rest increased.I sent an email that went unanswered. I got an explanation the day I picked up the vehicle and it was too late to do anything about it.
Agency reply:
Sorry to hear that we never linked up prior to pickup to go over details. Sounds like a mileage adjustment or insurance add on. Thanks for the business. Glad it all worked out in the end.
Ian-Owner
My first rental at this location and was extremely satisfied with the experience. Will definitely rent from this location again.
Agency reply:
Thanks for the business and the kind words. Hope to see you back soon. Ian-Owner
Thank you for your service will rent from you guys again.
Agency reply:
Thank you for the kind words. It's words like these that make it all worth it. Ian-Owner
Beverly was a great great help she walked me through the ittle difficulties and was professional to say the least. Thank you and i will see you again.
Agency reply:
Thanks for the kind words about Beverly at our Brooklyn location. She is a wonderful employee who takes pride in her business. Thank you for renting with us. Ian-Owner
Great rental experience,please for future reference,notify the customer of something that has changed concerning the car not being available.To change something at the last minute is almost like changing something to charge more money for the rental.I know that changes happen at times,but please try to make the customer not to feel cheated.Thank you for your services and I hope that this helps future business and customer relationships.
Agency reply:
Sorry to hear about your recent dissatisfaction in regards to vehicle choice/price. I hope in the end you rental was up to satisfaction. I hope we see you again soon and please reach out to me personally so I can see that you have total satisfaction. Thanks again, Ian-Owner
Very reasonable,convient
Agency reply:
Thanks for the kinds words and review. Thanks again, Ian-Owner
Great service ,and will use again
Agency reply:
Thanks for the kinds words and review. Thanks again, Ian-Owner
Everyone that I came into contact since reserving my rental was EXCELLENT. From the phone personnel to the agents who were at the location; I was treated courteously and accommodated with GREAT Customer service. I will most definitely rent from this agency again and will refer friends and family. Thanks for a great experience!
Agency reply:
Thanks for the kinds words and great review. We hope to see you back soon.Thanks again, Ian-Owner