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Great service ,and will use again
Agency reply:
Thanks for the kinds words and review. Thanks again, Ian-Owner
Everyone that I came into contact since reserving my rental was EXCELLENT. From the phone personnel to the agents who were at the location; I was treated courteously and accommodated with GREAT Customer service. I will most definitely rent from this agency again and will refer friends and family. Thanks for a great experience!
Agency reply:
Thanks for the kinds words and great review. We hope to see you back soon.Thanks again, Ian-Owner
Very friendly staff
Agency reply:
We strive to hear these words. Thanks again. Ian-Owner
Great experience overall
Agency reply:
Boom! Thanks for the Biz!! Ian-Owner
Awesome staff! and service! I highly recommend to all
Agency reply:
Thanks for the kind words and great review. Hope to see you back soon. Thanks again, Ian-Owner
The vehicle I requested was available, however the van had a smelly funk on the seats and the exterior had plenty of defects. The staff was very rude and used profanity from the minute I walked in. They assumed I was an employee, because they never asked if I needed help. They were upset at me for calling customer service ("my boss") and complaining about my 25 minute wait. I explained that the first words when I walked in were "we are closed, but you may wait inside if you want!" Unprofessional
The vehicle I requested was available, however the van had a smelly funk on the seats and the exterior had plenty of defects. The staff was very rude and used profanity from the minute I walked in. They assumed I was an employee, because they never asked if I needed help. They were upset at me for calling customer service ("my boss") and complaining about my 25 minute wait. I explained that the first words when I walked in were "we are closed, but you may wait inside if you want!" Unprofessional
Amazing customer service over the phone and in person. The easiest transaction as far renting in all of my experiences in life!!! I love Empire Car Rentals. My new favorite company!
This Was My first time Renting From this Place and the Service was fast and the people was excellent and very respectful even in time of customer giving attitude 😉😁 they still held their attitudes and kept everything nice and business wise.. WHICH IS AN EXTRA PLUS THE VEHICLE WAS GREAT. THE ONLY THING I VAN SAY IS THAT THE PRICE SHOULD BE A TAD BIT LOWER. They are great with communicating and respecting their customers.. I will refer please try people here including my company .. sincere
Beverley was awesome!!!!