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I am a returning customer, unfortunately this will be my last rental with this company. Although your on site staff was helpful, curteous and professional the vehicle I received was sub par. When management was contacted nothing was done on their behalf to solve the issues. Finally, after waiting patiently for over an hour, I was given another vehicle however that too was well below my expectations. The van was in poor and dangerous conditions (mechanically) and not worth the money I spent.
I wish someone would inform me on where to put the keys if i wanted to drop off the vehicle when the place was closed.
great
While I appreciate the friendly atmosphere while picking up my rental... It took us over one-and-a-half hours for the rental manager to process our rental which already was pre booked...
PAINFUL ...
I was so amazed at the price,
The rental process was painless and quick. I left in the vehicle (with a free upgrade) within 5 minutes of mt arrival. i will definitely be using Empire again in the future
Nice experience
good
I absolutely love renting from this company, I have recommended numerous people to the company based solely on my personal experience.
Excellent Customer Service
Ray And Johnathan From The Gun Hill Location In The Bronx Provided Extremely Great Customer Service