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We wasn't able to rent the car because according to the representative they don't rent vehicles for one day on the weekend but when you try to do the rental online you are able to reserve for one day Imoney pretty sure the company is aware of it but it very upsetting that they haven't done anything to remove that one day rental on the weekend so customers won't get their hopes up on being able to do a one day rental.
The van I requested was not at the location at the time I reserved for, I had to wait over an hour (past my reservation time) for the van to arrive from another location. Staff was apologetic and helpful and while they reacted as best they could, I was VERY late in terms of picking up my party and it impacted our schedule for the entire day. Otherwise staff was great and super friendly and professional.
Great service and the minivan that i rented was in great condition.
N/A
Efficient, professional service. Thank you
van was a bit worn out and dirty but great great staff and service.
Everything was fast and easy. planning on renting again in about two weeks
I paid for the price for the vehicle I received not the class I reserved. I wish I had noticed before I left the facility. Good customer service would automatically generated the bill at the reservation rate. Ce la vie.
The customer services at this location was great. They were very attentive and the ride to the subway was greatly appreciated.
I went to pick up a vehicle that I JD reserves online only to be told that my reservation wasn't confirmed and they didn't have a va vehicle for me. I used empire before and never paid over the phone always at the location when I picked up the car. Then the staff was extremely rude and very unprofessional. I will NEVER use them again! I left without a vehicle and no one at that company cared or even care my business.