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It was a good exp and will rent from them again. Price is good and located in lic
Great service and very friendly staff! I recommend decently to my friends for future rentals!!!
Terrible experience. Will never rent from this Brooklyn location again. The car was filthy, heat and defroster wasn't working. Windows kept fogging.
They were not there when they told us to return the car and no one had the common courtesy to call and notify us. We were outside in the snow for hours before calling the main office. The actual rental location did not open until two days later. Very angry I wasted my money at this location.
Agency reply:
Hello Ashley,
I'm sorry you weren’t happy with the car that you received. We do strive to provide excellent quality service to all customers but unfortunately sometimes mechanical trouble does happen along the way and it appears that yours was an isolated incident for which I am truly sorry.
I did see that for your reservation you did chose one of our used 2011 cars which does state that these are used cars which are still loved and do come at a reduced price for being such.
I'm sorry that the rental didn't meet your expectations. Next time might I suggest that you choose one of our 2016 models available for rent. I think you will really enjoy one of those.
As far as the day of the blizzard of 2016, I'm sorry we had a communication breakdown but we did try to reach all customers and notify them of our snow day schedule.
I hope that you will go ahead and give us another shot and leave as a satisfied customer.
Thanks,
Ian (owner)
Needs unlimited miles like other rental agencies. It' sucks to have to watch your miles.
I had a wonderful day and experience with your company and I will rent from them again. Thank you very much
It truly was a great experience. The staff was courteous and helpful. It's good to know that there are places like this around.
Liked the experience so much that I booked the same truck two weeks from now.
Need more car selections
Especialy Thanks to Gloria and Linda
I had a confirmed reservation to pick up a car on 12/24 at 8:00am. My car was not ready until after 2:00pm. The woman at the desk provided no information as to where the car was; no apology for the inconvenience; no attempt to solve any problem; no call to keep me apprised as to the status. When I finally picked it up and was understandably upset, I was told that she "didn't need my attitude."
Your mismangement caused me to miss Christmas Eve with my family.
Agency reply:
Hello Margaret,
I'm sorry to hear that the rental experience you received at the Fordham location was not up to par. I have tried to reach out a few times to you to go over what can be done on our side to make up for the poor service you received but have yet to get a response.
We at Empire strive to have 100% customer satisfaction. Although we cannot make up a Christmas eve with your family we can learn valuable insight from customer like yourself to make us a better organization in the future.
Again I am truly sorry for the poor service and if we could talk 5 minutes on the phone I will make this situation right.
Please reach me directly at 718-539-7306.
Thank you,
Ian (owner)