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Rental went smoothly. Staff was courteous and I would rent from them again
I reserved the car online 2 weeks ahead of time. Only because I called ahead of time was I able to find out that 1) there was no reservation made for me and 2) if I wanted a car it would be double the quoted price. If you're going to have online reservations, you should probably have them reserve things, and include all applicable information.
I rent a suv but they upgrade a jeep for me .nice car
Great,fast in and out
Little bit of confusion n the deposit and correct vehicle, but it all got corrected.
Everything was great. The sales Representative was very nice
Very pleased with the service provided and received.
I was requested to change my time to accommodate other customers, only to not have my vehicle ready for pick up. 2.5 hours later was provided an alternate truck, I requested a liftgate and instead had to settle for a ramp, which I assume should have been cheaper, but was charged the same price. Not enough dollies available. Truck was filthy and the passenger side mirror was loose and needed to be fixed again and again due to vibration during driving. This make right turns difficult.
I have rented from Empire before (although I believe it was through an affiliate)
I have been satisfied with the service and the staff.
I am grateful to have this level of business serving the community.
They have a very poor customer service procedures, I had to ask the clerk to cool down after a bad treatment, I made the reservation to pick up and droop off the car at 11:00 AM, the last day I received a rude call at 9:45 AM telling me that I was late and hurry up to return the car. The car was dirty inside when I made the pick up. I will think twice in future to rent from this site.