REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The overall experience was good. Just prices were a little high for a week end rental.
I did not get the car i reserved online but the Married Spanish lady who attended me on 600 E Fordham road was beautiful and Great! i will definitely come back again, Give her a raise!
During our trip, my vehicle ran out of battery and we did not have to lights on for a long period of time. it literally died in front of gas station. The power steering was shooty and kept on going to the right. The van was close to dangerous on the road.
Booked reservation "online" after entering all the information received a message to call to confirm rental. The lady that answered the phone told me there were no cars for that weekend 8/1/2015 and to call later to see if they had any cars returned. My experience was poor- Agent was rude and its ridiculous and a waste of the customers time that you show cars available on your website, then you have to call to confirm and then you don't have any available.
Kevin provided a new Ford Transit van, bigger than I needed, but good for 225 mile round trip. Inside clean, although windshield needed to be washed in & out. Good A/C in July heat. Efficient.
I made a reservation for a van and called to speak to a rep, as indicated on the website and confirmation email. I was told that a van was not available. I was told to call back in a few days. I did not, but then I received an email confirming the reservation three days before the trip. I called again & was first told that it was avaialble, then that it was not available, to call another number to check for availability. Total waste of time.
Only had to wait for the vehicle to be brought from another location, otherwise everything went smooth.
There was a great deal of scratches on the outside of the car. Once on the inside, I notice more problems. The side view mirrors did not adjust correctly using the adjuster. I had to get out the car and manually adjust the mirror. The next issue was that the co-passenger window dashboard was literately able to lift up off the car.
The car wasn't at the agency when we arrived to pick up. The rental representative didn't even know we had made and guarantee'd the reservation. She had to call an empire in queens to have a car sent over. We were supposed to pickup at 8:30am but didn't leave empire's parking lot until 10am.
Then we came to drop the car off before opening on Monday morning and they hadn't left the gate open for us to securely put the car in like had been originally promised to us.
Our driver lives in Brooklyn and had to go to the airport to pick up the vehicle. He was told the vehicle we rented was back in Brooklyn. He had to waste 3 hours in transit and completely ruined the schedule for the day. Also because of this we had to pay an additional $300 in overtime. On top of that our driver was told he had to return the vehicle that night when he we were quoted 11:00 AM the following day. Overall terrible experience, I may be going to management asking for a full refund.