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The person at the counter did a great job
When we arrived to pick up the rental van there was only one representative and the wait time was longer than expected.
The staff was quick and courteous and we were charged exactly as quoted. I'd rate that aspect very highly.
But the vehicle itself was pretty gross. all the seats' upholstery was stained, the floor in the back had some food garbage, and and there was some kind of vomit-like residue on one of the rear seatbelt buckles and inside the reservoir of that buckle. I wouldn't be speaking up if I didn't find it truly gross.
I'd come back for the service but I'd triple check the car before I left
everything was as expected
Great customer service. Very friendly.
Initial phone contact not very good: kept getting transferred.
In office, Beverley was lovely and very efficient.
One day rentals are expensive!
I was hour and half late and they gave the cargo van I rented to someone else. Had to use a huge box top i felt uncomfortable driving. Lady at the desk was extremely nice and accommodating.
While the staff was excellent, we discovered after leaving the lot that the car had not been properly cleaned, and the back seat looked like it had been covered in vomit recently, rendering it unusuable (and just plain gross).
It was very easy & affordable. the staff was very helpful. The car was clean as well.
Great service, except the company offers zero flexibility when it comes to returning vehicles. If you pick up at 11 am on Friday, you cannot return at 11 am on Sunday because it's an "inconvenience to the company". You're forced to change your reservation to return the vehicle at 8 am when the office opens, but you still pay for a full 2 days. You also sign for a $150 deposit and end up with $172.50 coming out sometimes. Fix these 2 flaws and this would be a perfect rental agency.