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Really great communication via phone and email. Clear instructions. Clean and well maintained van. Thanks!
My van wasn’t there. I was told that my van would be there and when I got there, I was told they only had the smaller van. They also lied and said they called me to tell me before I arrived. I specifically told the person that booked my appointment that the small van wouldn’t be adequate. They tried to get me to rent the van I didn’t want or need. I left. I will never use this company again and I will make sure I never recommend them.
Good experience with Empire, wish there was a closer location to Williamsburg but would rent from them again
Staff was very helpful and courteous.
The vehicle was in very good condition and very clean.
I would definitely rent from then again.
Good rental
Good Service.
Experience was good but the car was my below expectations but other than that everything was good.
Gave top ratings 'cause EVERYTHING went so well, from Ray's 10AM phone reminder for 2PMpick-up(since location closes@3PM Fri?), to his prompt&pleasant service @pick-up, to the return day when another guy(Roy) handled things, again promptly. Both guys reviewed details, projected charges & then final results. I was reminded "No trucks on parkways," and I was off. Wish I'd known the truck's old dashboard had no GPS etc, but price was right & we managed! Will return & recommend!! Many thanks&👍
Great customer service. Vehicle worked well. Thank you
The vehicle was rented at a premium price and was kind of raggedy. The arm rests were broken. The video machine/tv was broken. The interior was shabby. The fender was broken. But we needed the vehicle to transport the family for a funeral. We were captive. Traveling mercies were granted us by God. We did what we needed to do and made it back safely.