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The whole process from the online reservation to pick up and drop off was super smooth.
Everyone I dealt with was pleasant and courteous and the van was exactly what I needed.
This was my second great experience with Empire and I would not hesitate to use them again or recommend them to friends
They deduct more money from my credit cards that they told on my quote. This is mostly a scam tactic to fool dumb people that are not good with numbers. I will never recommend this company nor use them again
Tolls should be included in the price of vehicle
Amazing service and product. Will be be back for next time.
Blessings
Chris was great. He was very helpful and accommodating.
Ray and Eugene rule. They were so kind and amazing to us. Would rent again in a HEARTBEAT
From customer service to driving the vehicle was great.
We have been using empire rent a car @ 1985 Bruckner Blvd. many times when we needed a 12 passenger van to take my family on weekends outing
The website is very easy to use, email system is fast and on point. I will continue to use Empire for future occasions. Gloria we thank you for always going above and beyond to ensure we had a smooth, stress-free experience. Your professionalism, attention to detail, and friendly demeanor made the entire process seamless. As always we’ll continue rent
At first things started ok with the reservation person. I think her name is Maria. But she did not communicate key information and I didn't know this until I called to ensure there's no hiccups the day of pick up. I got Gloria when I called and she was very informative. She told me about the insurance policy along with the added amount that needs to be deposited differently from the initial holding amount. Then,Gloria took charge and the rest is history. She even gave us a ride to a restaurant.
The vehicle was fine. The cleanliness of the vehicle was subpar.