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Empire exceeded my expectations with my recent rental. I requested the 15pas van with luggage space and was taken by surprise at how new and clean the truck was. I got there late to check in and my reservation was prepped and ready to go. They walked me around the rental to make sure any damage or issues were identified and made me even more comfortable knowing everything was documented. Ray and Eugene were awesome to work with. Will definitely return and recommend to others.
Really great communication via phone and email. Clear instructions. Clean and well maintained van. Thanks!
My van wasn’t there. I was told that my van would be there and when I got there, I was told they only had the smaller van. They also lied and said they called me to tell me before I arrived. I specifically told the person that booked my appointment that the small van wouldn’t be adequate. They tried to get me to rent the van I didn’t want or need. I left. I will never use this company again and I will make sure I never recommend them.
Good experience with Empire, wish there was a closer location to Williamsburg but would rent from them again
Staff was very helpful and courteous.
The vehicle was in very good condition and very clean.
I would definitely rent from then again.
Good rental
Good Service.
Experience was good but the car was my below expectations but other than that everything was good.
Gave top ratings 'cause EVERYTHING went so well, from Ray's 10AM phone reminder for 2PMpick-up(since location closes@3PM Fri?), to his prompt&pleasant service @pick-up, to the return day when another guy(Roy) handled things, again promptly. Both guys reviewed details, projected charges & then final results. I was reminded "No trucks on parkways," and I was off. Wish I'd known the truck's old dashboard had no GPS etc, but price was right & we managed! Will return & recommend!! Many thanks&👍
Great customer service. Vehicle worked well. Thank you