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Staff was helpful and process was easy
To start what I was quoted was not was what I was charged. It started off with a $200 deposit. At the time of pick up my sprinter van that I deserved was out of service. They sent proceeded to charge me the full amount plus another $100 for gas and tolls without deducting the $200. Then proceeded to tell me it will take 30 days for the refund. They advertise Mercedes sprinter van but they use ford transit vans. Kind of a bait and switch. I will not use them again.
Only complaint is about mileage. I wish they offered more. At least 200 per day of rental. Other than that - I have never had an issue with Empire and Gloria, George and Patrick are amazing.
The rental process was very simple, their sales advisors answer all the questions very clearly and help in the rental process, the delivery is on time, and it is very easy to return the vehicle, I consider that this company is serious and strives to satisfy the customer.
Nasty staff, late, rude. Nice vehicles. Unprofessional responses
Very happy with the entire process! Looking forward to renting with Empire again in the future!
Arty was amazing! 🙏🌹He said he has been working her for 17 yrs…I went in with a friend who was the designated driver for the day…Arty was so pleasant and professional…he focused on the completing the entry of our info into the computer, answering confidently all the questions I had. He gave us clear instructions to return the vehicle…This is my go-to for rentals from now on…thank you so much! Stay safe and be well! 🙏😊🌹💗✅
I am very pleased with the whole rental process. I dealt with Debbie who was professional and courteous. She contacted me prior to the rental date to confirm. One the date of rental Debbie completed the rental process quickly and efficiently. II was shown my vehicle, provided instructions on returning and I was on my way. I highly recommend empire rental for your next vehicle rental.
Wish they would be a lot more receiving to us Boston Redsox fans. Great overall experience
Before pickup, Maria was very patient and helpful. For pickup, Keven, Mr Morales, and his brother were all professional and friendly. Thank you.