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Maria Crespo and Lau made the rental process quick and easy!
Maria is kind and knowledgeable. Swift with the paperwork and explanations of what I was receiving.
Lau answered all of my questions and gave me great pointers about how to use the vehicle.
They both embody service with a smile.
It was great and helpful thank you so much!!
This is the second year I've rented from Empire Rental and have had great experiences both times. The vehicle has been available and ready. Staff is friendly and the vehicle has run great! Would definitely continue renting from them!
Everything worked out fine
Everyone I dealt with at Empire Rent A Car were helpful, courteous and eager to work with me.
Good to have 8 seats vehicle which can not find at other car rental companies
A detailed cost sheet should be provided after reservation request. You should not be told on rental pick up day of additional cost. Felt trapped because I had to agree to fees.
Some charges were applied that wasn't communicated with me in advance
With only one agent. When faced with a difficult customer is causes everyone else to wait much longer than necessary. It would be ni e for more than one agent to be available to handle customers who are waiting patiently
The best place I ever rented so far. Definitely will return again.