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I had a great experience with empire car rental
I had a great experience
Best customer service
To many hidden fees and 150 miles free. Like where u going,around the corner and back.
Everything went great. Smooth transaction.
Unfortunately I did not rent the vehicle because. When I went on the website it said the place was open till 5:30 pm , when I got there at 4pm it was closed I called the number and they said it close at 3:30 pm . Bad advertising and because you close earlier than your website say you going to charge me as if I’m picking the vehicle up after hours ! Lastly $494 unlimited miles from 1/13 - 1/17 at enterprise was better than $1274 and 450 miles from 1/14-16, that’s a serious difference!
The right side wouldn’t close therefore the heat in the rental didn’t keep my party people warm. Very bad experience when you calling at 8pm all the numbers in the paperwork and no one answers. Emailing was a moot point because I still have not received a reply back. I will not be renting from this place again at 1985 Bruckner Blvd!!!
Caring friendly service
The office was closed the day we had to pick up the car. We call several phone numbers more than 20 times and nobody answers. We finallly had to book an hotel and stay in NYC one night. The agency did not make any commercial gesture towards us and we never knew the reason of this unplanned closing. Fortunately, the car was great and we did'nt have any problems with it.
I cancelled my $1,700 reservation due to the Marlene's unprofessional attitude; she is extremely rude for a customer service representative. I will never rent from Empire and I will ensure everyone I talk to in the future about car rentals hears about my experience with Marlene at Empire.