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WE WENT TO CATSKILL FALLS AND IT WAS A HILLY AREA, THE POWER OF ENGINE WAS NOT GOOD AND ENGINE KEPT ON MAKING NOISE ON STEEP ROADS. SEATS WERE ALSO VERY DIRTY DIRTY AS IF SOMEONE DRPPED THE BEVERAGE.
Great experience
I rented a 12 passenger Transit Van for a family wedding out of state. The van was clean and comfortable. The staff was helpful and went over every detail. The price was less than half of what the national chains were charging .
If I ever need a van of that size again, I will be renting from them again.
The initial pickup was great, Staff that helped during pickup was amazing. Had some issues upon with the return but nothing that couldnt be handled. Spent a little more money than expected but the car was great and this was a last minute rental.
the vehicle was too expensive ($300 a day) and the policies were inflexible--a '3-day rental' does not mean 72 hours, but 3 calendar days. the place opens too late (8 am) and closes too early (3 pm) to make it possible to stay within those policies, so you wind up spilling over to the next day and paying an extra $300 event though you're not using it.
The rental process was nice and smooth, the car was very clean…I didn’t have any issues. In fact my family is already planning to rent again.
Empire Rent A Car is my preferred rental agency. Vehicles are clean, staff friendly and helpful and rates are reasonable. I recommend them for their professional service.
The vehicle needs to be clean and it needs oil
Marlene (on the phone) and Keven (at the counter) were EXTREMELY helpful to my wife and I. They were very sympathetic to our desperate situation and did everything they could to help us get a car. They made the entire process easy and other rental car companies could follow their lead. We would definitely recommend this company.
agent was helpful and offer me a good deal as well