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I’m a second year returning customer for annual trips to amusement parks. This company never disappoints.
Everyone was very helpful and made sure I knew what to expect to make the rental easier. I felt like people were clear and available and kind. Beverly and Ray were both very helpful.
the staff were amazing and very helpfull
the staff were amazing and very helpfull
The person who checked me in on 6/21 and out on 6/24 (Keven) was superb
The AC only worked when the vehicle was driving above 50 mph. Below that, it did not work. The vehicle was not that powerful; it seemed the engine was in derate mode or something. The Footstep in the back did not come out, so it was very hard for elders to step in. There was also no grab handle, either. Before booking, the lady said they would wait for me till 5 pm; I reached at 4:40 pm, and the last guy was also about to leave; we caught him at the stop sign, and then he helped us.
I’ve rented from Empire for the past few years and it has been nothing but great. Bev and her staff always friendly, helpful, and respectful. I will continue renting from them every year!
Debbie was amazing and a pleasure to work with.
For the price I paid for the rental I expected a more updated/newer van to match the price.
Wonderful