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I called because I did not get a confirmation phone call, I was told they couldn't get a hold of me but then found that they had the phone number wrong. I was quoted a price that was good for the SUV that I requested but ended up with a Toyota and paid more for it
All staff were helpful and courteous. Wonderful place to rent from.
Great service and a very quality vehicle.
The only issue I had was that I was told I needed to vacuum the car before I returned it. Never had to do that with a rental before
Pleasant staff and quick services.
Great service the gentleman who assisted me was awesome thank u
great experience start to finish and a fair price, thank you
Gloria was so helpful! She definitely made the experience very smooth and easy.
I was expecting a Toyota but I got a Mini Hyundai SUV. However I got a great experience with the car. It was great for me and definitely rent the same car if I have to. Roy was very helpful and made the process pretty quickly! The guy who gave me the car, was very courteous and helpful. Great customer service! I would define rent a car with them. I Always rent a car with budget of Hertz but the didn’t have any that day, and I am glad I did it with Empire! Great service and excelente car!
This was a seamless process for my first time booking a rental. In comparison to other rental company rates, Empire was the most expensive. However, I do commend the customer service, so that might be a trade-off. My only dissatisfaction was that I paid extra for a mid-size car, but received a compact car.