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The staff at the Pennsylvania Avenue location are very professional and pleasant.
THIS PLACE MAKES RENTING EXPERIENCE SO COMFORTABLE AND CONVENIENT. IM GLAD THEY ARE SERVICING THE LOCAL AREA AND I HOPE THEY STAY OPEN FOREVERMORE. ADDITIONALLY THEIR CUSTOMER SERVICE AND PRICING IS BEYOND EXCELLENT.
Gloria made after hours pick up and drop off a breeze!!! The van was absolutely perfect, the process was smooth. Gloria is organized, professional and prompt! I've already recommended this location to a few folks and I will definitely be back!
Good
Keep up the good work
I have no complaints about my experience. Everything about the process was quick and easy.
I received a rental that needed a oil change
We had a great experience for our last rental to Virginia using the Dodge Caravan (it was not our favorite the Toyota Sienna). We originally went for a mid-size car but we love the space a caravan holds and Miss Beverly was right there to help make the last minute change a breeze. The service is always great and reliable! Our first time renting from Empire was last year when for my grandmother's homegoing service - we needed to go to Buffalo asap & we now we use them for rentals all the time.
Great place
The service was good and instructions were readily provided by the rep