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The services was good.
The woman whom I spoke to when I made my car reservation was supposed to deduct $200 as a deposit. On the day of the reservation, I was supposed to pay the balance. Unfortunately, the woman neglected to deduct the $200, so I had to pay over $800 at one time on the date of my rental. Thankfully, I had the money to take of it. However, if I didn’t, our Christmas plans would’ve been screwed and your company would’ve lost a sale.
On another note, the oil light came on.
Just returned from a trip north for Christmas; two day rental. Picked it up as scheduled and was given a clean 15pass van at a very decent rate for the holiday I might add. 500 miles free, came in under 300. No additional cost. The handling was great even in the bad weather. Bluetooth connectivity, need I say more. 2020 Ford 15 pass! Forgot to mention, I reserved a 12 pass; they didn’t have the 12 available at time of pick up and upgraded me to the 15 at no additional cost!! 54$ 2fill the tank
All very nice and courteous!
Back seat in rental was extremely dirty nobody wanted to sit there but everything else was good. We got upgraded because our car wasn't available
excellent customer service with Ms.Beverly at pennsalviana location in brooklyn ny.
Gloria was very helpful and knowledgeable.
Staff was extremely friendly at pick up and drop off
We had to wait over an hour for the car to arrive at the store where we were. Once the vehicle finally arrived, we were pleased.
For the amount of money spent for this rental period, I expected a better and largest car in the car class that I paid for. Additionally, while driving on the parkway, lights started flashing on the dashboard as three tires went to 26 psi from 35 psi and the steering wheel started to pull.