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Although I had booked the car online and called to confirm three days prior to picking up the car, when I arrived at my scheduled time, I still had to wait an additional half hour before being greeted. Then, I found out that the car was not at the location and I had to wait an additional hour and a half for the car to be driven over. I was very frustrated, but the company did give me a bit of a discount -- which helped. Also, Ian and Arturo were (again) exceptional employees!
I was charged $53.35 For gas even though I filled the tank to the proper amount and did a walk through and inspection of the car mileage and gas and was told everything was fine
It was a great car very clean and useful. Drove great and allowed my family to travel comfortable
Marcus was great. Grom our first interaction which i may say started off rocky to due to the misunderstanding of payment method... He not only went above and beyond to make sure that i was accommodated and got me on the road. The next day he called to make sure i good and if i had any concerns or complications... the following week when i came back for another vehicle he was already ready for me to go... he continues to follow up and make sure everything is running smoothly...thanx Marcus.
To rent a car from this agency was not bad , the only thing about the agency is that I saw that the car was not disinfected and cleaned well after someone body else used the car. The car had crumbs of potato chips and stain of some sort of food on the seats , we had to clean and sanitize the car before my family and kids got in it. The other think we notice at the rental space is that they dont have a car maintainace person that checks the car before is rented to people,, which is not safe,
Good service.
Good service.
Good
Ray was amazing, fast easy knowledgable and so much more !!! Would only rent vehicles from empire when we in new york !
Made a reservation and called the number given but no one answered for 2 days. Got to the place with my email and screenshot, and they said they don’t have my reservation on file. Then told me they didn’t have the car I reserved. After speaking with the manager of the site, they told me it was a $300 deposit which I knew nothing about, a different car which cost more than the one I reserved & they said if I didn’t have insurance I had to purchase theirs for $163 a day. They wanted $690. No