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I have used empire for several years and I’m very disappointed, the car was not even on site they need improvement with there service. Two hours I had to wait for the car unacceptable.
Didn't like that you have a general number and when you get to location it's not who you were speaking to. Car was great customer service was poor
Didn't like that you have a general number and when you get to location it's not who you were speaking to. Car was great customer service was poor
Arturo (at the site) was awesome! He was so helpful and patient and really took his time explaining things to me. There were some hidden extra fees and I haven't yet gotten my refund for the security deposit I had to put down. Hopefully I'll get it back soon.
My only negative is that when I was calling to ask about the cars, the only person via customer service who was helpful was Ian (who was so kind). There were two women I spoke to over the phone who were extremely rude and nasty.
Staff and service was fantastic! It took a long time to process my payment, even through I had to send through all the information the day prior. Having said that, I couldn't fault the service and the car was great. When I got back a very kind man offered to drive me home. His surname started with an M but I was so tired that I forgot it but he was very good.
Was not advised about the license check before my card was charged
I have been renting from Empire Rent A Car for some years. The staff is always respectful and courteous. I have never encounter any issues with renting a car or moving van from them. The cost of rental has always been reasonable and on point.
All good on all fronts.
We called up specifically asking about rates and times during this crisis - we were assured by the person on the phone that the "late return" would be waived, since hours have been curttailed through no fault of our own. We were also told someone would call us back the day we set up the rental online. We were not called, and when my colleague arrived to pick up the car, the fee was not waived and we were charged almost $100 over the original quoted price. We will unlikely rent from here again.
A major car rental agency canceled my cargo van reservation at the last minute. I found empire online the phone service person was great. They had a van to rent. The van wasn't at the Fordham location so we had to go to Gunhill... But the van was great and all billing is as described. Its a weird time now with the Pandemic. but the rental agency was professional and polite. thanks.