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It's very convenient and the stuff was helpful, While all UHaul truck was unavailable i found this company, the car just the right size for me to move, and easy to drive. thank you
I find Budget so useful and the faculty are so nice!
You should offer an unlimited miles option. I was constantly looking to make sure I wouldn’t exceed the mileage and be charged more money
Quick easy and friendly service.
Good deal.
Two main issues.
I waited about two hours to pickup the rental. The process was unnecessarily long compared to every other car rental company.
I found rotting food in a container in the rental after I picked it up and drove away. Unacceptable.
The car was filthy and not waiting for us. I was told this would be contactless due to COVID-19 and it was not. The attendees touched my debit and credit cards, there was no hand sanitizer offered and the car was filthy. Luckily I bought disinfectant wipes but during these times that was very unsettling. Will never use this rental company again.
I have used empire for several years and I’m very disappointed, the car was not even on site they need improvement with there service. Two hours I had to wait for the car unacceptable.
Didn't like that you have a general number and when you get to location it's not who you were speaking to. Car was great customer service was poor
Didn't like that you have a general number and when you get to location it's not who you were speaking to. Car was great customer service was poor