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Over all this was a poor experience from the moment we got to the counter and 2 of the women standing there said they were on break and we had to wait for a 3rd period who then barely spoke to us had a puss on her face and got short tempered when we asked questions. The rental car had Springs that were terrible the car squeaked and made noise and was uncomfortable in the rear of the car. There were dents all over the vehicle although it was clean inside. The fact that there is a rule to fill the
When I called to confirm, the agent told me none of my reservation would be honored and changing it would double my fee. It was made more difficult, the agent was not helpful and did not offer any way to make up for all the changes and extra fees. I was very disappointed and cancelled my reservation. I do not plan on using Empire every again.
When I called to confirm, the agent told me none of my reservation would be honored and changing it would double my fee. It was made more difficult, the agent was not helpful and did not offer any way to make up for all the changes and extra fees. I was very disappointed and cancelled my reservation. I do not plan on using Empire every again.
The rented car was damage and in really bad shape. I honestly do not understand how they can rent a car like that.
We sometimes have cars that are not as clean and good/sturdy but this time everything was great from beginning to end. Rates are always competitive and staff useful and nice in this agency.
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Had a great experience with them. My only suggestion would be that they list the vehicle height. We had a high top van without knowing what the height was.
Had a great experience with them. My only suggestion would be that they list the vehicle height. We had a high top van without knowing what the height was.
Had an issue with my rental but was taken care professionally. The agent at Brockner location was professional .
Great customer service at the facility. I didn't know they could've picked me up. I paid over $25 to get to the location. I know better next time.