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The vehicle was cleaned and in good condition, this is my third time using this company, each experience was great.
It is always a pleasure renting from empire
We have rented many times and everyone has been very accommodating. I deal with the reservation and my husband is the driver, so I can only speak to the people I've spoken with, but they have been great. Marlene is always such so lovely and helpful. Kudos to Marlene! And we had to switch our dates kind of at the last minute and the person I spoke with (was in Jonathan? Not sure....) was incredibly helpful and tried to get us the best deal possible. He was great too. GREAT customer service.
Gloria D was professional and very helpful and help me with my rental any time I rent I reach out to her and she get the job done I appreciate her
gloria was amazing
Gloria was amazing and very professional snd made sure i knew all information and was very comfortable.
They were an hour and a 1/2 late for delivery and didn’t pick the car up until the day after they were supposed to. The service was horrible. I asked to speak to a manager regarding a refund for delivery services both ways and was never called.
Overall van’s condition wasn’t good enough and not clean. On the other hand your crews were very helpful and knowledgeable about customer service.
Notice: Van have not space for bags
We were 15 pax
Thank you for your services. However, the quote given on the site is not bogus. The company forces all these additional charges and fees on top of your price. The vehicle is quality.