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Gloria at Bruckner office was beyond courteous and helpful. Mari, who took my reservation over the phone, took time to make sure I understood everything and worked with me when we were having issues with my card.
very good experience if needed I'll rent again
Prompt and friendly service on pickup and return
I was pleased with the rental and the fact that van was an updated van and well maintained.
Gloria and staff went out of their way to make us feel quite confident that the vehicle was one we would be comfortable with and assured us that they would only be a phone call away, if needed. My family who lives locally, will now be renting from Empire. Thanks again. Had a great trip.
I thank chris and his other coworker they were very helpful thanks a lot guys.
Lawrence who picked us up at LGA and drove us back there was very friendly and helpful
The price was good, however I was told I could pay for the rental in cash which was not true. So last minute I had to take an uber to deposit the cash. I was also told that the deposit would be given back the day i take the car back which also was not true. I have to wait 5 business days to get my money back.
My reservation was not ready until 2 hours later that day.
Empire Rent A Car was a real pleasure to rent from. They had the most competitive prices around, multiple locations, and an actual friendly and capable staff. The service was extremely personal - something that I really appreciate - and the car drove well; check out was quick and smooth - zero hassle. I definitely recommend Empire and will keep them in mind for all my future rental needs.