REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I was pleased with the rental and the fact that van was an updated van and well maintained.
Gloria and staff went out of their way to make us feel quite confident that the vehicle was one we would be comfortable with and assured us that they would only be a phone call away, if needed. My family who lives locally, will now be renting from Empire. Thanks again. Had a great trip.
I thank chris and his other coworker they were very helpful thanks a lot guys.
Lawrence who picked us up at LGA and drove us back there was very friendly and helpful
The price was good, however I was told I could pay for the rental in cash which was not true. So last minute I had to take an uber to deposit the cash. I was also told that the deposit would be given back the day i take the car back which also was not true. I have to wait 5 business days to get my money back.
My reservation was not ready until 2 hours later that day.
Empire Rent A Car was a real pleasure to rent from. They had the most competitive prices around, multiple locations, and an actual friendly and capable staff. The service was extremely personal - something that I really appreciate - and the car drove well; check out was quick and smooth - zero hassle. I definitely recommend Empire and will keep them in mind for all my future rental needs.
The 12 passenger van was wonderful (6 adults 3 children)but there was a lot of miscommunication from the time I reserved in March and settled all the details to when I called to confirm two days before our trip...thank God I did because our info was not found, had to resend credit card, license, etc...originally told that we would just sign contract at terminal and be on our way which wasn't the case at all. Had to go all the way to rental to drop off driver and refill out ALL paperwork again!
It was great
Gloria is the BEST!