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Excellent customer service in the office.
I thougth I had full insurance but when the rent started I discovered I was liable for 1000$ in car damages.
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Thanks for upgrading me to a 16 footer from the 12 foot truck we had reserved, and also for letting me park in your facility overnight. You were flexible in the pickup and drop-off times, as well. Had a great experience with your company.
The agent was very helpful and the location was very convenient for me
Gloria at Bruckner office was beyond courteous and helpful. Mari, who took my reservation over the phone, took time to make sure I understood everything and worked with me when we were having issues with my card.
very good experience if needed I'll rent again
Prompt and friendly service on pickup and return
I was pleased with the rental and the fact that van was an updated van and well maintained.
Gloria and staff went out of their way to make us feel quite confident that the vehicle was one we would be comfortable with and assured us that they would only be a phone call away, if needed. My family who lives locally, will now be renting from Empire. Thanks again. Had a great trip.