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Only wish confirmation of reservation was available online rather than over the phone or in person.
Arturo who helped me prepare the car for pick up was awesome! He is friendly and accommodating, however Maria from the phone who I believe is a rental specialist should learn a thing or two on customer service talking points as she came out really rude and impatient during my booking experience. Her attitude could affect your future bookings and I don’t think it’s fair for a great company like yours gets affected by one person’s incapability to be friendly and kinder to prospective custome
Overall good experience just the rolls are too high.
great experience! van was clean, ride was smooth/handled great; customer service was flawless. will definitely use them again.
Conditions the car is good but was dirty need to watch, the fuel didn’t fully in the trunk when I took the car.
Not very nice specially the cleaning guy
The reception was not courteous specially for the guy who check the van
They worked with me to pick up my vehicle after hours when facility was closed. Excellent communication and the people are very friendly and knowledgeable. Connie is very attentive, caring, and addressed all my concerns and answered all my questions regarding the rental. I was pleased with the experience, and they stayed true to the price they quoted. Many places do not. Next time I am in town, I will surely rent from them again, and will encourage others. Thank you.
I have rented from Empire RAC numerous times and each time I have been very happy with the results. Fast, professional, good rates and nice staff.
Keven and the rest of the staff at Empire Rent A Car were extremely helpful in picking up our rental. The van was everything we wanted and we had a blast driving it around. Will definitely use them in the future.