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sillones muy sucios , ni control remoto de tv gasolina te lo dan supuestamente lleno pero no esta lleno, rentaria una ves mas par ver si es diferente
The did not have any cars available for me and 4 other customers we all canceled our reservations and left after waiting for hours for a car to come in. I paid for an Uber to take me there and home for nothing will I get my money back for the cab service. They could have called me to let me know they had no cars. WHY WOULD YOU RENT CARS IF YOU DID NOT HAVE ANY. I flew in from Florida thinking I had a car reserved and my trip was ruined. I Would never use them again.
All around terrific service. Everything about the experience was very smooth, friendly and professional.
The rate I was quoted was well below what I ended up paying. I understand this is because of the distance I was driving, but the addition seems a little over the top. Also, the car was very dirty on the inside.
great customer service, very friendly and good rates
I’m a returning customer and I had TERRIBLE service on Saturday. I went to the Brooklyn location on Pennsylvania Avenue. The car wasn’t there the time of my reservation and I had to wait ONE HOUR!!! Very unnacceptable. I then called Robert who then told me I would receive a $25 credit and would tell the Manager Beverly about it. I returned the car Sunday and not only didn’t she know about it but she walked away as I was talking and got very loud and it was VERY UNPROFESSIONAL. She needs to
Empire Rent a Car stated they were out of vehicles and they said that their cars couldnt be rented for 1 day. If there were a worse rating than poor this agency would have earned an honorable mention.
This place is unprofessional! The lady at the desk was on the phone the whole time and made an error with my reservation and then had the nerve to say that we had to pay more money because of her mistake. Never renting in this place again and do not recommend anyone else should