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Did not call me to confirm and if they did they left no voicemail. Never asnwered my calls for confirmation, and never replied to my email submittion to robert@empire. I went in on Saturday and they told me the reservation was never confirmed. Never using their horrible service again.
The receptionist had an attitude. Every time I asked a question, she was snappy with her answers. I declined the reservation and went across the street to rent from Enterprise. I will NEVER make another reservation with this company and I will not refer anyone I know due to this woman's "great" customer service skills.
I will never rent from Fordham empire rent a car again I paid for a 15 seat van it was not the color van that I choose it was also was not the one with the hi top they gave me a low top
The van was very smelly the inside was not vacuum it had some one shirt, dry rice on the chips on seat it also didn’t have any gas I had to buy gas to my destination and put gas and return it also I had unlimited miles when I rent the 15 seat van and the employee try to tell me that have an Certain # of mile
Rude unprofessional attitudes from start to finish ....i paid late drop off fee yet no one was there to pick up at 9.05pm ...had to call and was told to leave the vehicle and drop the key in a box ...VERY unsecure......WILL NEVER USE THIS BUSINESS AGAIN .....NEVER
IT is a fair deal.
Beverly was Great at assisting me with my first time renting from this company.
The Rep was very Professional and patient. Would definitely rent again and highly recommend Empire to others.
Great experience. Got a good car, clean and ran smooth. Overall great service and value. Will be coming back here very soon!
I wish they had a senior discount; other than that, I was very impressed with the service and the timeliness of my last minute rental request.
This is my first time renting a car in NY. Maybe I am just not used to NY personalities, but I sensed some rudeness with two of the employees. I also sensed some threatening tone when it came to guidelines on conditions for returning vehicles.
I did not get the vehicle I rented online. In a case like this I would expect a discounted rate. They do not honor Military Discounts... this establishment is purely business.