Empress
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Car was dirty, windows dirty, windshield washer not working properly. Car condition bad, rear chocks bad. I rented from Empress before and it was a lot beter. Also, i reserved a beach kit when i reserved the car months before to be told, at the counter , that they did’nt have any. Verry disapointed custumer.
This was our 9th rental from Empress and we've always had great service and nice rentals. Other than having Fox News on in the office everything was just fine. Not an intelligent choice, but...
My only concern is that year after year the 9 passenger vehicles I rent are in poor to dangerous condition due to wipers not working, tires in need of constant air, some door handles(interior and exterior) missing, general rough condition of interior, lack of resolution to these issues. Although the pricing is cheaper than most this is the conditions you need to accept.
I have used Empress for a number of years and have always appreciated their services.
A little confusing of where to go at the airport, but the service was excellent at the rental office. I will always be a repeat customer at Empress. Very friendly and courteous staff.
Excellent service and very courteous staff.
Overall I'm satisfied with this car rental agency. The car worked well, was small enough for the SXM roads and big enough for the luggage space. We were promptly picked up at the airport and also dropped off by the driver without having to repack to another car for drop off at the airport. Recommended!
you need to do better in the cleaning the inside if the windshield
The vehicle was not the exact one rented through the website. It was not a new or newer vehicle...A/C had a hard time keeping cool, start up had us a bit on edge (was questionable everytime) & was low to the ground (especially with all those speed humps). Interior was clean, exterior had minor issues & paint fading
The car was pretty beaten up but given the roads it's understandable. The car was fine for our needs.