Empress
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My only concern is that year after year the 9 passenger vehicles I rent are in poor to dangerous condition due to wipers not working, tires in need of constant air, some door handles(interior and exterior) missing, general rough condition of interior, lack of resolution to these issues. Although the pricing is cheaper than most this is the conditions you need to accept.
I have used Empress for a number of years and have always appreciated their services.
A little confusing of where to go at the airport, but the service was excellent at the rental office. I will always be a repeat customer at Empress. Very friendly and courteous staff.
Excellent service and very courteous staff.
Overall I'm satisfied with this car rental agency. The car worked well, was small enough for the SXM roads and big enough for the luggage space. We were promptly picked up at the airport and also dropped off by the driver without having to repack to another car for drop off at the airport. Recommended!
you need to do better in the cleaning the inside if the windshield
The vehicle was not the exact one rented through the website. It was not a new or newer vehicle...A/C had a hard time keeping cool, start up had us a bit on edge (was questionable everytime) & was low to the ground (especially with all those speed humps). Interior was clean, exterior had minor issues & paint fading
The car was pretty beaten up but given the roads it's understandable. The car was fine for our needs.
Great experience all around- from arrival at the airport, to being dropped back off at the front door of the terminal. The only hiccup was that we rented the "beach pack" as an add on to the rental and when we arrived they said they don't offer that anymore. We would have liked to have chairs and an umbrella, but we survived!
We've been using Empress for 3 years, we highly recommend them. Amazing service!!!