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Staff friendly and when we returned the car they drove us back to the resort, no charge
I always rent from Empress & they never disappoint.
Had nice clean new car and had no problems
Our father in law started renting from Empress and we just continued this is our 4th or 5th rental. Always 3 weeks. The staff is ALWAYS friendly. Have had some great cars and some not so great but they always got us from point A to point B at a fair price. Thanks Wendy, Alberto, Brenda and Staff! They Always treat us great! Keep rates reasonable so we can continue to rent from you all!!
We used Empress annually for the last eight years. Reliable.
Even though I reserved online days in advance, we were not picked up at the airport, we had to take a taxi to the office and even before stepping into the office a guy cane out and told us they didn’t have any cars available. The reservation was not honored!
The staff was so unapologetic and didn’t care about us at all.
We ended up using another agency where the treatment was totally different.
I would not attempt to use Empress Rent a Car ever again!
Always quick and friendly
2nd time renting from Empress. Excellent value and Excellent staff. The vehicle was in fabulous condition much like the first time we rented. We will definitely be a returning customer and recommending to our friends.
Agents were exceptional, and very understanding on a scratch that I had on the car. Great car great service, will definitely recommend Empress to everybody!
Great car, great value great service!