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There was an extra charge for too much sand in the vehicle when I returned it. They’re really was a lot of sand in it. So, I suggest removing as much sand as possible before returning a car.
Thu Nov 30, 2023 - Renter Review

All rentals should have back up cameras, but they never do
Wed Nov 29, 2023 - Renter Review

Good experience. Would use again. Car a little old, but did what we needed.
Mon Nov 27, 2023 - Renter Review

Great rental agency in SXM
Sun Nov 26, 2023 - Renter Review

Great and friendly service!!
Sat Nov 25, 2023 - Renter Review

I could not find your agent/booth at the airport. When asked about “Empress” we were directed to the National/Enterprise shuttle and taken to their facility. Fortunately, they realized the error and drove us directly to your facility
Thu Nov 23, 2023 - Renter Review

Fantastic from start to finish. Wendy is an amazing employee. He treated us so well when our original car wasn't available. He was friendly and happy to deal with. will be back someday and rent again
Wed Nov 22, 2023 - Renter Review

Great service, everything was handled as expected. Rented a nine-person van and that was sufficient for 6 people and our luggage. It struggled a bit on some of hills, but no problems other than that. This is the third time we've rented from Empress and have not been disappointed.
Mon Nov 20, 2023 - Renter Review

Thank you Alberto you and your team are the best !! See you in February
Sun Nov 19, 2023 - Renter Review

GREAT!!!!
Mon Nov 13, 2023 - Renter Review