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There was an extra charge for too much sand in the vehicle when I returned it. They’re really was a lot of sand in it. So, I suggest removing as much sand as possible before returning a car.
All rentals should have back up cameras, but they never do
Good experience. Would use again. Car a little old, but did what we needed.
Great rental agency in SXM
Great and friendly service!!
I could not find your agent/booth at the airport. When asked about “Empress” we were directed to the National/Enterprise shuttle and taken to their facility. Fortunately, they realized the error and drove us directly to your facility
Fantastic from start to finish.
Wendy is an amazing employee. He treated us so well when our original car wasn't available. He was friendly and happy to deal with. will be back someday and rent again
Great service, everything was handled as expected. Rented a nine-person van and that was sufficient for 6 people and our luggage. It struggled a bit on some of hills, but no problems other than that. This is the third time we've rented from Empress and have not been disappointed.
Thank you Alberto you and your team are the best !! See you in February
GREAT!!!!