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I'm not sure what time Empress closes but my flight was 3 hours+ late and when I walked in the door to rent my car, I was greeted by my first name. They stayed out waiting on a few us late arrivals. They also upgraded my car free of charge. I was in out on both pick up and drop off in no time. Definitely would use them again.
Always a good experience with Empress, and Elias is always helpful and friendly. Car was comfortable and well-equipped. Thanks
Always a good experience with Empress, and Elias is always friendly and helpful. The car was very comfortable and well equipped. Thanks
Empress was a little more costly than others I have rented from in St. Maarten, but the overall experience was good
All went smoothly! We were even upgraded to a larger vehicle. Thank you Albert!
Empress Rental is the best rental company on SXM that I have used and I have been coming to this island for 30 years. Their vehicles are in top of the line condition. The staff is friendly and efficient. Their rates are competitive.
Even though the vehichle I reserved was not available at the time specified they did get it ready for the next day. I had to go pick it up and take time out of my vacation to run over there which was not great. Everyone was very friendly and helpful.
Good experience- had a problem with the rear view mirror and it was fixed promptly.
The rental car was in very good shape. It had some scratches here and there, but was relatively new. I paid $140 for collision damage waiver (CDW) insurance. However, despite the other scratches already on the vehicle, when I returned the vehicle I was told that there was a new scratch and that I would have to pay to have it repainted despite the CDW insurance I had purchased. This seems a scam which I will protest and not likely us this agency again.
Older car but well maintained. Reserved VW Virtus but got Hyundai Elantra equivalent.