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Rented car was available. Personnel was personable and knowledgeable.
The car was in poor condition—several dents and stained seats. The change oil light came on on the first day of our rental. We reserved the beach chairs, umbrella and cooler, but was not available.
Empress SXM always takes care of us and look forward to using them again. I wish there were more beach sets available. Thank you, Empress.
have used this agency over 15 times find it easy to use , always courteous , and friendly
We live Empress!
This is the 4th time we have rented from Empress and we love the customer service and quality cars that we get. When I go to St Martin, they are my first stop.
Mike Hill
The vehicle we received was not what I was told but we had 9 people so I had no choice. The vehicle was dirty and beyond rough, to say the least, but the real issue was it could not make it up the hills without our speed dropping to about 5mph every time. There is definitely a mechanical issue with it. We found out when we dropped it off and I told them about the issue that they don't give that vehicle out to customers. I wasn't even offered a discount. I won't use them when we return next year.
Have been visiting St Maarten for over 10 years and have always used Empress Car Rental because of the outstanding service and excellent rates.
I'm not sure what time Empress closes but my flight was 3 hours+ late and when I walked in the door to rent my car, I was greeted by my first name. They stayed out waiting on a few us late arrivals. They also upgraded my car free of charge. I was in out on both pick up and drop off in no time. Definitely would use them again.
Always a good experience with Empress, and Elias is always helpful and friendly. Car was comfortable and well-equipped. Thanks