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No problems, very close to the airport, so no real problem with it being off-property.
I reserved a mini van long before my pick up date on 7/4th, upon arrival, the staff told us that they don't have any mini vans available. He made contact with other rental companies, but the price was $30 more per day. We were forced to use another car rental company with a higher rate. We were with four kids and waited under the sun for more than 1.5 hours to resolve the issue. It was just unacceptable that Empress Rent A Car oversold its rentals.
All good.
This is by far the WORST renter I have ever seen in my entire life. First of all, I reserved a nice car and they didn’t have it so they gave me a old beat up and dirty one. Sticky inside with food still stuck. They charged me more than what was quoted. They didn’t mention the HUGE security deposit. I don’t mind a security deposit obviously, but mentioning it is common courtesy, especially for a 700$ one for a car that’s worth 1000$ maximum. It stank. They take a month to give it back to
Rental service was great --- the car was what we requested but the car should be taken out of service --- pretty banged up ; rough ride. The previous 15 times vehicles we fine.
All went well, no hiccups or problems.
We have been renting from Empress for many years. The staff is friendly and the rental prices cannot be beat! The Honda vehicle we rented this last trip was the best vehicle we have driven in 34 trips to St. Maarten. We highly recommend Empress!
When we picked up the vehicle, the air conditioning was less than 20% effective and the fan was very noisy. Your tech asked me to wait about 5-10 minutes and he had the A/C and fan fixed....good job to your support team. No problems after that.....would come back! thanks
We were very pleased with our rental experience. Every one at Empress Car Rental was so friendly and helpful. We really appreciated the help they gave to us.
car was dirty inside, car misfired often, check engine lite on often