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Great price, but more important, great customer service! Highly recommended!
Always great is why I keep going back!
We are frequent visitors to St. Maarten and discovered Empress several years ago. Their rates and service are both excellent. Give them a try. You won’t be disappointed!
we had had a dead battery they came out right a way with n new one. staff friendly great price!!
All good - as usual! Will continue renting from Empress!
We rented too small of car. They exchanged it for bigger car with no problems.
I’ve been to Saint Maarten three times since Hurricane irma - So I know that airport pick up is different than it used to be. But empress is never on site, there isn’t a clear a place to wait for them, and when I called the two local
Ph numbers on the website both were out of service. I think the information on the website was outdated. I finally had to ask another car pick up van to drive by empress and tell them they had a customer! The pick up process was not good
Flight delayed. We sent notification of delay when we could. No one was at airport waiting for us .Got charged for the day we didn't have car, delivery of the car to hotel that we were told neither would happen. Usual guy we deal with wasn't there when we checked out, replacement was rude and said we were lying . We also had to pay someone else to take us from airport to hotel. He even called Empress at airport. Drove by and it was locked up & dark. Unacceptable!! We deserve a credit/refund
Have rented from Empress many times. Always a great experience!!!
Thanks, Ed H.
Vehicle was clean and accommodated my family. I would have preferred a full tank of gas on pickup, but overall the service was great