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My second time renting from Empress and will definitely be back!!
This was my 8th rental from Empress and would never go anywhere else. Service, rate, vehicle, staff were all OUTSTANDING! Thanks for making my 8th trip to St Maarten wonderful - again! We'll see you again in Dec. All the best, Joe
GREAT!
have used this car rental agency over 12 times & will continue to do so.
Great experience.
Great
The office was supposed to be open at 6am to return the car in time to make our flight. The shuttle driver was also waiting for the lot gate to open. When the office did not open on time, the shuttle driver took care of checking us back in and shuttling us to the airport. We are very happy with his service.
Rental car broke down. Agency said they would send someone in twenty minutes. We waited over an hour. Received a newer rental car. That car also broke down on the last day. A neighbor was able to jump start the vehicle, (we could've missed our flight home). When we expressed our disappointment to the agency, the gentleman stated the second car was "newer" and shouldn't have broken down. No apology was given to us! Disappointing. This was the fifth time we've rented from them.
Great service - as usual!
Horrible customer service. Don't even try and reserve a certain vehicle because they won't have it! Reserved a jeep and they said they wouldn't have it until 3 days later. Said they would call...they didn't, so I called and of course they didn't have the jeep still and they were very rude on the phone as well. But don't worry, they gave me a whole $18 off a $400 bill for inconvenience. Don't rent from them!
Agency reply:
We informed the client about the non availability as the previous reservation extended their stay due to personal reasons . Also we gave a higher cl*** vehicle respecting the same deal as the jeep wrangler . Moreover we reduced 18$ which was about 8 -10% of the total amount .