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My last six rentals have been with Empress, enough said!
Empress Car Rental was perfect! We arrived a bit earlier than expected and didn't have to wait. The car we requested was ready and waiting on us. Filling out the paperwork was quick and easy and the price was an exact match to the quotation we had received online. All-in-all, we got exactly what we were promised and I'll definitely be looking into Empress again this summer. ;)
I had no idea the gas station was gone in Simpson Bay and didn't have time to refill so was charged 12 bucks for gas used 1/8 a tank. Just let renters know the station is closed and advise where to go. I just didn't have time to go find a station.
Very prompt service again, will use again
Good Car - All went good
Especially appreciated the very quick drop off and ride to airport. We had an 8 o'clock flt and someone was there at 6a.m., dropped the car off and on our way in 5min. Great service.
The quoted amount and the final bill was better than the quote. The people were extremely friendly and would recommend Empress highly. I have been using them for 10 years and they are very consistent
Rented a Ford Escape or similar, got a smaller Suzuki. The car had either dents, or scratches, on every body panel. It had an upgraded stereo system, however the antenna was missing so little to no reception. I went to drive away, the tire pressure monitor light was on, the front passenger tire was bald, only a tiny bit of tread in the middle, and under inflated. I showed it to the clerk, his responce was it was too expensive to replace the tire monitor, but everything is fine?
All good. They picked me up at the airport and dropped me off promptly. The most important thing is that they did not try and nickle and dime me by pointing out every little dent or scratch which had already been there prior to my renting the car.
Good service, friendly staff, no surprise charges, no pressure to buy insurance. I have rented from this same location two years in a row. I have been very satisfied.