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Prompt and good service at a reasonable price.
We have dealt with Empress for quite a few years now and are very satisfied with the price, the friendliness of the staff and the cars never gave us any kind of problems.
Our flight was 30 minutes late arriving in St. Maarten, and the card rental was closed. Luckily, the booth next door was
open and we were able to rent the card from them for the month.
Bad customer service!
speedy transactions
No one at airport counter when we arrived but a nearby booth attendant told us to call using the booth phone which we did and someone arrived shorty thereafter. Car was good but passenger door handle came apart last day we were there.
Otherwise everyone was friendly, helpful and nice. We have used three years in a row and likely will next year as well.
Great and friendly staff. Overall, I highly recommend.
Vehicle had a broken plastic shield under grill that started dragging immediately after leaving facility. I had to work on it myself. Then we paid 25 dollars each day for full coverage and a break light lens was cracked from unknown source. We returned car and they informed me I would be contacted with cost to replace. Why did I pay 175 for full coverage insurance if it doesn't cover anything? Very dissatisfied with that experience.
The service is always excellent with Empress! Friendly agents, no hassle, good rates. Thanks you!
This was at least the 5th year I have rented from Empress and will continue to do so in the future!!
As a timeshare owner i Rent from empress every year
Always happy
This year was the first time i had a problem flat tire
Which was changed with no peoblem
Also this car had higher muleage than in other years 40 k as compared to 8 k or lower
Would have liked a younger car