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Satisfactory
we learned of empress via word of mouth. we have delt with national car rental before and have been very dissatisfied. the ability to pick-up our phone at the same time as the car rental was an added plus. good job!
Repeat customer!
Was not aware of the additional charge for 2nd driver til we arrived to pick up vehicle, although this was requested during on-line booking. Second time to rent from Empress, very pleased with service. Ended up with some damage to car, so far, been easy to work with Empress to get vehicle repaired and claims filed for reimbursement.
Great service
I have rented from Empress for the past six years and will continue to do so.
Great company, 3rd time I rented a car at them, always a good feeling from them.
Would recommend them to others
The car I received was not working properly. The aircondition did not work once the car was idling in traffic. And the car chooked and chooked as if it had transmission problem.
Good prices & service
The staff was very friendly and we were taken care of quickly. We had issue with first rental, however we were once again taken care of in a timely manner. We would rent again