REASON TO LOVE RENTER
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Good prices & service
The staff was very friendly and we were taken care of quickly. We had issue with first rental, however we were once again taken care of in a timely manner. We would rent again
went to check out, was sent home, person on duty could find my paperwork, next day still couldnt find/ one person on duty said " call in morning, called again and they said all was taken care of. poor knowledge, our vacation was spent figuring out when to call them and we were charged for the call from the hotel. honestly, i was quite disappointed with the service, car was quite dented.
Wendy was great
I have rented from Empress for 4 years. As in the past the people and service is great. My only issue this year was the car. The back seat had hole and the suspension felt and sounded like the wheels would fall off anytime. Time to check the the car out and consider retiring it from the fleet
Empress is one of the few car rental companies on St Martin that offers a beach chair, umbrella and cooler package for a reasonable price and that was the prime reason we continue renting from Empress. We have never waited more than 5 minutes for pickup from the airport or returning to the airport.
Prompt and good service at a reasonable price.
We have dealt with Empress for quite a few years now and are very satisfied with the price, the friendliness of the staff and the cars never gave us any kind of problems.
Our flight was 30 minutes late arriving in St. Maarten, and the card rental was closed. Luckily, the booth next door was
open and we were able to rent the card from them for the month.
Bad customer service!
speedy transactions