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Great customer service. Thorough email replies to make sure we had everything necessary.
great price, good car. Crazy drivers in SXM
great company, great price. friendly employees
Very helpful people and honest.
This was the 2nd attempt to rent from Empress and all were very bad experiences. Will never try them again. GO SOMEWHERE ELSE!!
Empress was recommended to me during a prior trip so I used them. Spent $650 - rented 2 cars. Both were shabby, 1 damaged in the front; 1 intermittently didn't go into gear; both suspensions were poor and brakes touchy. Felt unsafe driving them. Neither had full fuel; attendant marked the outgoing fuel levels arbitrarily, both cars on the same form, and even though I put in plenty of gas, they said it wasn't enough. Seemed like a scam. I doubt I will use or recommend Empress again.
Great experience
We have rented a few times and we are always happy! Thank you! Brian Tormey
Excellent as always
The pick up from the airport was quick and the transaction at the office good. There was some delay in getting all of the pieces for the beach set but we were soon on our way. The Ford Escape was older but suited our needs perfectly. AC was cold, back seat roomy, and got us where we wanted to go.