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No one at airport counter when we arrived but a nearby booth attendant told us to call using the booth phone which we did and someone arrived shorty thereafter. Car was good but passenger door handle came apart last day we were there.
Otherwise everyone was friendly, helpful and nice. We have used three years in a row and likely will next year as well.
Great and friendly staff. Overall, I highly recommend.
Vehicle had a broken plastic shield under grill that started dragging immediately after leaving facility. I had to work on it myself. Then we paid 25 dollars each day for full coverage and a break light lens was cracked from unknown source. We returned car and they informed me I would be contacted with cost to replace. Why did I pay 175 for full coverage insurance if it doesn't cover anything? Very dissatisfied with that experience.
The service is always excellent with Empress! Friendly agents, no hassle, good rates. Thanks you!
This was at least the 5th year I have rented from Empress and will continue to do so in the future!!
As a timeshare owner i Rent from empress every year
Always happy
This year was the first time i had a problem flat tire
Which was changed with no peoblem
Also this car had higher muleage than in other years 40 k as compared to 8 k or lower
Would have liked a younger car
I have rented from Empress for 3 years now, 5 weeks each time. Cars are reliable and well maintained. Staff is very friendly and helpful. I have never had a problem. Prices are very fair when compared to other rental companies.
The service and staff were awesome. I would definitely recommend and rent again with Empress Car rental.
All the guys, from the airport counter to the office were great. The gentlemen who checked us out and in was especially helpful. First car did not have a seat belt. No hassle for a switch and we were on our way.
We have been coming to ST. Martin for over ten years and always rent with Empress, we see no need to even look at anyone else.
Peter