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have dealt with this local company 8 times & non tracas(no problems) . so far no reason not to change
Rented now from Empress a couple of times and never had a problem!
I use Empress every year. Never a bad experience.
No comments
Great - as usual. Thanks!
All by all, I had a very satisfying experience.
Wonderful as always.
We were supposed to receive a Ford Explorer for our 6 person party but we're asked to take a Honda Pilot. It was ok with us as the Honda was a nice vehicle. After two days the Honda was returned because the rear AC wasn't working very well and anyone sitting in the back of the vehicle was really hot. Upon returning the Honda we received an Explorer for the remainder of the vacation. This was our 4th time renting from Empress and their team did a great job meeting our needs and requests.
The rate quote of $454.26 was acknowledged on check in and car pick up. However upon checking out the rate jumped to $612. There was no damage that occurred while we had the car. The person checking us back in actually looked for damage on the underside of the running boards. I have never checked for damage underneath a rental car. Almost like they knew some type of damage might have been there. Protesting credit card charge of excess amount.
Great car rental service in SXM. Staff is very friendly & courteous. Cars are great. I would highly recommend renting from Empress.